Returns and Exchanges

SOMETIMES, YOU HAVE A CHANGE OF HEART OR THINGS JUST DIDN'T WORK OUT. WE GET IT. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE AND YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD.

IF YOU UTILIZED OUR CHECKOUT+ FEATURE AT TIME OF CHECKOUT, YOU WILL RECEIVE A PREPAID SHIPPING LABEL FOR YOUR RETURN THROUGH OUR RETURNS PORTAL. IF YOU CHOSE THE STANDARD CHECKOUT OPTION, YOU ARE RESPONSIBLE TO COVER RETURNS SHIPPING CHARGES. RETURN SHIPPING LABELS SHOULD BE PURCHASED THROUGH OUR RETURNS PORTAL.

• DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED FOR FULL REFUND.

• DISCOUNTED ITEMS CAN BE RETURNED FOR SIZE EXCHANGES!

• RETURNED ITEMS MUST HAVE TAGS

• RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE

• WE CANNOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS

• WE CAN ONLY ISSUE STORE CREDIT FOR HAND MADE ITEMS - CARRIERS, COLLARS, AND LEASHES.

UNLESS PACKAGE PROTECTION WAS PURCHASED AT CHECKOUT, WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES AFTER THE COURIER HAS DELIVERED THE ITEM TO THE FINAL DESTINATION

If you did not purchase Checkout+ at checkout, then yes we will have to charge for the shipping label back. This is not what we want to do but the math did not math for us to pay for the shipping back and forth. Trust us, we don't want to charge you but we would not have a business otherwise. We hope that we grow big enough one day though to offer free returns.

So, we give you the option to pay a small fee upfront so that in the case of the need to return or exchange an item - you will not need to pay for any shipping or handling fees. Unfortunately, as a small business we cannot afford to pay for everyone's returns. As a society, we've gotten so used to free returns like it's nothing but to many small businesses paying for shipping back and forth takes a huge toll! As a workaround, our returns processing software covers our return labels in exchange for this fee.

1. LOGIN TO OUR ONLINE RETURN PORTAL USING YOUR EMAIL/ZIP CODE AND ORDER NUMBER

2. CHOOSE THE PRODUCTS YOU WISH TO RETURN OR EXCHANGE FROM YOUR ORDER

3. IF FREE RETURNS COVERAGE WAS PURCHASED AT CHECKOUT, YOU WILL RECEIVE A PREPAID SHIPPING LABEL BY EMAIL. IF FREE RETURNS COVERAGE WASN’T PURCHASED, YOU WILL BE PROMPTED TO PURCHASE A SHIPPING LABEL THROUGH OUR PORTAL.

4. SEND ALL ITEMS BACK TO US USING THE LABEL PROVIDED

 

• DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED FOR FULL REFUND.

• DISCOUNTED ITEMS CAN BE RETURNED FOR SIZE EXCHANGES!

• RETURNED ITEMS MUST HAVE TAGS

• RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE

• WE CANNOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS

• FINAL SALE ITEMS

Whoa, that's weird. That usually never happens but yeah if it does, please reach out to us at help@littlebeast.co. We'll take care of ya. If you purchased package protection at checkout, please submit a claim in our customer portal.

Yes! Just email hello@littlebeast.co with your order number and request to cancel.

Yep, for the most part. Just go to https://returns.littlebeast.co We cannot accept exchange for International orders and final sale items.

Please reach out to us at help@littlebeast.co. We'll take care of ya.